Be very careful buying a car from Carvana - certainly have your mechanic check it out for you as it could save your thousands of dollars over the life of the car! It is a shame because the process is very smooth, but I only need one experience to write off a company and I just had that. Anyways, I am never going to use Carvana again. I couldn't believe it, because Carvana guarantees no flood cars on their website. I called back the next day and they said that their solution was to give me $500 to keep the flood car they sold to me!!! Either that or swap out for another Carvana car. I called Carvana back and they apologized and said that they would talk to their "executive resolution team" to make things right. I wish I could upload pictures so I could show you what they were willing to sell me. There was dirt and silt all underneath the car and you could actually see large pieces of wood stuck in the engine/transmission area. When he put it on the car lift, it was clear that the car had been in a flood. They delivered the car and I took it to my mechanic. The process to buy the car was very smooth. I bought a car from Carvana and initially all looked good on the surface. We highly recommend Carvana and look forward to using them in the future for our car buying needs. It was a very refreshing experience and we truly appreciated all the “little extras” that Carvana did to give us a stellar experience. When our vehicle was delivered the advocate who delivered was also a reflection of professionalism as well as kind & ready to address any issues or concerns if we had them. They were extremely friendly & helpful during the entire process. Our experience that we encountered with Carvana’s customer service advocates was exceptional. We were able to take our time and look for vehicles from the comfort of our own home. We were able to choose the vehicle that WE wanted not what the dealership wanted to “approve” us for. There was absolutely no pressure from a salesman and during our selection process. The process of getting preapproved and knowing our rate beforehand was transparent & gave us the opportunity to search for vehicles within our range & budget. My experience with Carvana was OUTSTANDING.
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